Over the past few years TRU and BRU have grown substantially. What do you attribute that growth to?
We are developing professional retail practices and processes through all areas of the business. The concepts of VITE and the Power of 4 (see Culture pages of this site) laid the foundation for consistent, excellent performance and execution. We combined that with strong Leaders in all areas who are very clear on strategy and objectives and who work together with their teams to achieve them with collaboration. Finally, we continuously innovate, focus on people development and make Customers the centre of our decision making. That is why we continue to grow.